The ASIS support service is meant for achieving rapid and efixaz maintenance of the systems developed by ASIS or for clients that hire our support for its service in order to guarantee the SLAs agreed or offered such as minimum times of failure and the availability of qualified personnel for the resolution of any incidents that occur, and so on.

To provide these activities there are different group:

• SoN1
• SoN2
• SoN3
• Support for third party suppliers
  
  

Then point out a series of data to be considered for the provision of support, such as the clseficación of incidents, severity levels and flows tracker (Life Cycle), as well as a detail of the obligations and duties each of the support groups, etc.

• Programming
• Location
• Tools

To carry out optimal care of the effects, defines all parties involved the classification of incidents according to agreed levels of severity.

• Severity 0-Emergency
• Severity 1-Upper
• Severity 2-Media
• 3-Low Severity